Always
available
for you!

Our support team
of specialists is always
there for you!

Join us now!

Highlights

Always
available

Fast
response

High first-contact
resolution rate

Trained
ITIL specialists

Full
monitoring

Multilingual
support

Years of
Cloud expertise

Personal
consulting

Our emergency hotline is in emergency cases 24/7/365 available for you. Also on the weekend and during the holidays!

Your support requests will be sorted through our automated ticket system and processed by the responsible supporter as soon as possible.

Most support requests are handled directly in first-level support and in a short time due to a high first-contact resolution rate.

Our support team works structured according to ITIL (IT Infrastructure Library). Therefore, each process will be quickly qualified and solved.

Individual monitoring adjusted to your needs. We monitor all systems of our customers. Often we can proactively solve the issues before you notice it.

The responsible service desk speaks fluent German and English.

Use the Cloudiax support team's Cloud expertise. Our specialists have many years of experience with SAP Business One and the Cloud.

A personal consultant is available for your configurations.

Cloudiax
portal

Use our proven and automated ticket system for your inquiries.

 

Insight of
all your tickets

 

Self-service
ticket opening

 

Self-service
password reset

 

USER-FRIENDLYWEB-BASEDFASTRELIABLE

  • Short response time.
  • Fast and personal processing of your inquiries.
  • Clear and well designed interfaces.
  • Access directly in the web browser.
  • Secure identification for your protection.

Find out more

Emergency
hotline

In emergency cases you can contact your support team 24/7/365 via the emergency hotline at

 

Germany: +49 2822 7131 600
Canada: +1 647 749 9411
Singapore: +65 6703 6841
Mexico: +52 55 1036 1202
Kenya: +254 20 7641162
Spain: +34 917 94 59 74

Please select the phone number from
the country closest to where you live.

FASTPERSONALLYQUALIFIED

  • Bundling of all support specialists to the fastest possible solution.
  • Personal contact person who supports you during the emergency case.

Find out more

Live
system status

Check every time and live the current system status with just one click!
Clear and uncomplicated!

Current
system status
Status of
the last months
All systems were fully operational.

A system did not respond once.

A system was down for maintenance
or because of a failure.

Click here

Help
center

Find the answers to your questions quickly and easily! Whether about DTW, Advanced Printing, Cloudiax with a MAC, HTML 5 Client or many other valuable information!

Find more

How our partners
describe us

QUICK SUPPORT

“Cloudiax has been an invaluable partner, providing the robust platform infrastructure we need to deliver SAP Business One solutions to our customers.

I particularly appreciate their quick and professional post-sales support. The uptime of their Cloud systems is unmatched by any other provider we've worked with.”

CEO <br>Osela Technologies Ltd <br>Uganda

Elkanah Momanyi

CEO
Osela Technologies Ltd
Uganda

RELIABLE

“At Goodman Agencies, we have utilized SAP Business One via a cloud provider however the support we received was minimal and this made usage of the software complicated to users in the company.

Once on board with Cloudiax, their numerous years of experience has made using SAP Business One much easier and more user friendly. For us, it was important we partnered with a reliable Cloud provider partner to ensure that implementation, usability and accessibility of SAP Business One was optimum.

As providers of high quality pharmaceutical products, essential commodities, it is crucial for us that our systems are working to their best and that the any challenges can be handled by our cloud provider in a timely fashion, which Cloudiax have executed fantastically!”

Founder and CEO <br>Goodman Agencies Limited <br>Kenya

Dr. Gubara

Founder and CEO
Goodman Agencies Limited
Kenya

PROFESSIONAL

“With Cloudiax, we have a reliable partner at our side who provides our SAP Business One customers with a professionally managed Cloud environment. This enables us to offer our customer base an efficient alternative to running their own IT infrastructure as well as the opportunity for more flexibility and scalability.

Thanks to the experienced and technically skilled Cloudiax team, we are confident that we will always be able to offer our customers the best solutions and first-class SAP Business One support. We look forward to many more successful projects that we can realize together.”

CEO <br>Sigma <br>Germany

Jens Demut

CEO
Sigma
Germany

Discover our
partners' perspectives

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Please mail to info@cloudiax.com
or call us +49 2822 7131 620

The personal information you send us is important to us. Therefore we take the protection of this data very seriously. The data transmitted here will be used by our sales team to contact you. We will use this data only for this purpose. Contact details that are sent directly to us by e-mail will be within our email-system, which does an automated archiving after 2 years and will be finally deleted after 5 years, unless higher rights preclude this. Everything what we do to protect your data can be found in our privacy policy.

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